Privacy Policy
Your privacy is not a formality. It is a pillar of how we operate — with discretion, integrity, and purpose.
Overview
Livromi Wellness LLC (“Livromi Wellness,” “we,” “our,” or “us”) operates the website located at livromiwellness.com and all associated services, platforms, and communications (collectively, the “Platform”). This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you interact with our Platform.
This policy applies to all visitors, clients, members, partners, and users of the Livromi Wellness Platform regardless of how you access it — whether via desktop, mobile device, or any other medium.
By accessing or using our Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the data practices described herein. If you do not agree, please discontinue use of the Platform.
Information We Collect
We collect information you provide directly, information generated automatically through your use of the Platform, and information obtained from third-party sources. The categories of data we may collect include:
| Category | Examples |
|---|---|
| Identity Data | Full name, date of birth, gender, username or similar identifier |
| Contact Data | Email address, phone number, mailing address, billing address |
| Health & Wellness Data | Information you voluntarily submit through intake forms, consultations, or protocol questionnaires |
| Financial Data | Payment method details (processed by third-party payment processors; we do not store full card data) |
| Transaction Data | Purchase history, order details, subscription information, Vault Credit balances |
| Technical Data | IP address, browser type, device identifiers, operating system, referral source |
| Usage Data | Pages visited, time on site, clicks, scroll depth, session duration |
| Communications Data | Messages, inquiries, and correspondence you send to our Concierge team |
| Marketing Data | Preferences, opt-in status, referral source, campaign engagement |
We do not collect sensitive personal information beyond what you voluntarily provide through our intake and consultation processes. Health and wellness data submitted through our platform is handled with heightened care and is used solely to facilitate your requested services.
How We Use Your Information
We use the information we collect for lawful, specific, and legitimate purposes. Your data will not be used in any manner inconsistent with this policy. Purposes include:
- Processing and fulfilling your orders, subscriptions, and service requests
- Verifying your identity and eligibility for products and services
- Communicating order confirmations, shipping updates, and service notifications
- Personalizing your experience and recommending relevant products or protocols
- Administering loyalty programs, Vault Credits, and membership tiers
- Sending marketing communications where you have provided consent or as permitted by law
- Analyzing usage patterns to improve Platform performance and content
- Complying with legal obligations, regulatory requirements, and law enforcement requests
- Protecting the security and integrity of the Platform and our users
- Enforcing our Terms of Service and other agreements
We will never sell your personal information to third parties for their own marketing or commercial purposes.
Your information exists to serve your experience — not to be monetized. Livromi Wellness does not and will not sell your personal data. Full stop.
How We Share Your Information
Livromi Wellness does not sell, rent, or trade your personal information. We may share your data only in the following limited circumstances:
- Service Providers: Trusted third-party vendors who assist in operating our Platform — including payment processors, pharmacy network partners, shipping carriers, email and SMS platforms, and analytics providers — under strict confidentiality obligations
- Healthcare Providers: Licensed independent practitioners who may review wellness intake information for the purpose of facilitating physician-backed services
- Legal Compliance: When required by applicable law, court order, subpoena, or regulatory authority
- Protection of Rights: When necessary to protect the rights, safety, or property of Livromi Wellness, our clients, or the public
- Business Transactions: In connection with a merger, acquisition, or sale of substantially all assets, subject to standard confidentiality protections
All third-party service providers are contractually required to use your information only for the purposes specified and to maintain appropriate security standards.
Cookies & Tracking Technologies
Our Platform uses cookies, pixel tags, web beacons, and similar tracking technologies to enhance your experience, analyze usage, and support marketing functions.
| Cookie Type | Purpose |
|---|---|
| Essential | Required for core functionality — login sessions, cart, security tokens. Cannot be disabled. |
| Analytical | Track site usage, page performance, and visitor behavior to improve the Platform. |
| Functional | Remember preferences such as language, region, and display settings. |
| Marketing | Deliver relevant advertising and measure campaign effectiveness across channels. |
You may manage cookie preferences through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the Platform. We honor browser-level “Do Not Track” signals where technically feasible.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with our legal obligations, resolve disputes, and enforce our agreements.
- Account and transaction records are typically retained for a minimum of 7 years for legal and tax compliance
- Marketing preferences and consent records are retained until you withdraw consent
- Health and wellness intake data is retained in accordance with applicable healthcare data regulations
- Technical and usage data may be retained in anonymized or aggregated form indefinitely for analytical purposes
When data is no longer required, it is securely deleted or anonymized in accordance with applicable law and industry standards.
Data Security
Livromi Wellness employs commercially reasonable administrative, technical, and physical security measures designed to protect your personal information from unauthorized access, loss, misuse, alteration, or destruction.
- SSL/TLS encryption for all data transmitted through the Platform
- Access controls restricting internal data access to authorized personnel on a need-to-know basis
- Third-party payment processing partners that maintain PCI-DSS compliance
- Regular security reviews and platform monitoring
No method of electronic transmission or storage is 100% secure. While we implement robust safeguards, Livromi Wellness cannot guarantee absolute security of your information. In the event of a data breach that materially affects your rights, we will notify you as required by applicable law.
Your Privacy Rights
Depending on your location and applicable law, you may have certain rights with respect to your personal information. Livromi Wellness honors and respects these rights:
Request a copy of the personal information we hold about you and how it is being used.
Request correction of inaccurate or incomplete personal information in our records.
Request deletion of your personal information, subject to legal retention obligations.
Request transfer of your data to you or another service provider in a structured format.
Opt out of marketing communications at any time via the unsubscribe link or by contacting us directly.
Request that we limit the processing of your personal information in certain circumstances.
To exercise any of these rights, please contact us using the information in Section 13. We will respond to all verified requests within the timeframe required by applicable law (typically 30–45 days). We will not discriminate against you for exercising your privacy rights.
California Residents (CCPA / CPRA)
If you are a California resident, you are entitled to additional privacy protections under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA).
In addition to the rights outlined in Section 08, California residents have the right to:
- Know the categories of personal information collected, the purposes for collection, and the categories of third parties with whom it is shared
- Opt out of the sale or sharing of personal information (Livromi Wellness does not sell your data)
- Limit the use of sensitive personal information to purposes necessary to perform the requested services
- Non-discrimination for exercising any CCPA/CPRA rights
- Appeal any denial of a privacy request
Livromi Wellness does not sell or share personal information for cross-context behavioral advertising purposes. California residents may submit a “Do Not Sell or Share My Personal Information” request to concierge@livromiwellness.com and we will honor it within 15 business days.
To submit a verifiable consumer request under CCPA/CPRA, contact us at concierge@livromiwellness.com. You may also designate an authorized agent to submit a request on your behalf, subject to identity verification.
International Data Transfers
Livromi Wellness is based in Newport Beach, California. If you access our Platform from outside the United States, please be aware that your information may be transferred to, stored in, and processed in the United States.
By using our Platform, you consent to the transfer of your information to the United States, where data protection laws may differ from those in your jurisdiction. We take appropriate safeguards to ensure your data remains protected in accordance with this Privacy Policy regardless of where it is processed.
Children’s Privacy
The Livromi Wellness Platform is intended exclusively for adults aged 18 and older. We do not knowingly collect, solicit, or process personal information from individuals under the age of 18.
If we become aware that we have inadvertently collected personal information from a minor, we will take immediate steps to delete such information from our records. If you believe we may have collected information from or about a minor, please contact us immediately at concierge@livromiwellness.com.
Changes to This Policy
Livromi Wellness reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or Platform functionality. All updates will be published on this page with a revised effective date.
Where changes are material, we may provide additional notice via email or a prominent on-site notification. Your continued use of the Platform following any posted modification constitutes your acceptance of the revised Privacy Policy.
We encourage you to review this Policy periodically to stay informed about how we protect your information.
Contact & Data Requests
For questions about this Privacy Policy, to exercise your privacy rights, or to submit a formal data request, please reach out to the Livromi Wellness Concierge team. All requests will be acknowledged within 5 business days and resolved within applicable legal timeframes.